Help Center

🛎️ Help Center

Welcome to the Walla's Mark Help Center. We're here to support you every step of the way. If you need assistance, explore the topics below or contact us directly.

📦 Order Status & Tracking

After placing your order, you will receive a confirmation email. Once your order is shipped, we’ll send a tracking number via email. Please allow up to 48 hours for tracking updates to appear. If you haven’t received tracking details, check your spam folder or contact us.

🚚 Shipping Information

We offer free shipping in the USA and Europe. Delivery usually takes 5–7 business days in the USA and 10–15 business days in Europe. For international orders, shipping fees and delivery times vary depending on your location. View our Shipping Info page for more details.

🔄 Returns & Refunds

We accept returns within 14 days of delivery on unused, non-customized items in their original condition. Please email us at wallasmark@hotmail.com with your order number to begin the return process. Personalized or custom orders are non-refundable unless damaged.

🧾 Order Modifications & Cancellations

You may cancel or modify your order within 12 hours of purchase. After that, we cannot guarantee changes as your order may already be in production or shipped. For urgent changes, contact us immediately.

🎨 Custom Artwork Questions

Have a special request or want to inquire about custom designs? Reach out to us! We love creating unique wall art and will do our best to accommodate your vision. Custom requests may require additional processing time.

📮 Shipping to P.O. Boxes

We can ship to most P.O. boxes, but some carriers may have limitations. If you're unsure, please contact us before ordering to confirm delivery options.

📬 Contact Us

If you can't find the answer you're looking for, feel free to reach out. We're happy to help!

📧 Email: wallasmark@hotmail.com
📞 Phone: +1 352-724-6102
🏢 Address: 13165 BROOKSIDE MOSS DR, RIVERVIEW, FL 33579
🏷️ Company: WALLAS SILVA LLC