FAQ
❓ Frequently Asked Questions
Find answers to the most commonly asked questions about ordering, shipping, returns, and more from Walla's Mark.
📦 1. When will my order be processed?
Orders are processed within 1–3 business days (excluding weekends and holidays).
🚚 2. How long does shipping take?
USA: 5–7 business days. Europe: 10–15 business days. International shipping may vary by location.
🔍 3. How do I track my order?
You’ll receive a tracking number via email once your order has been shipped.
✏️ 4. Can I change or cancel my order?
You may cancel or change your order within 12 hours of placing it. Contact us immediately if needed.
🖼️ 5. Are your wall arts framed?
Unless stated otherwise, our wall arts are unframed. Product details will mention frame options if available.
🎨 6. Do you accept custom artwork requests?
Yes! Contact us for custom designs and special requests.
🔄 7. What is your return policy?
Returns are accepted within 14 days of delivery for non-custom items in original condition.
💸 8. Do you offer refunds?
Yes, we issue refunds for returned items once inspected. Shipping costs are non-refundable.
💼 9. Are duties and taxes included?
International orders may be subject to local duties and taxes, which are the customer’s responsibility.
📮 10. Can you ship to P.O. Boxes?
We can ship to most P.O. boxes, but please contact us to confirm compatibility with your location.
📧 11. I didn’t receive my confirmation email. What should I do?
Check your spam/junk folder. If it’s not there, contact us at wallasmark@hotmail.com.
🕒 12. Can I choose expedited shipping?
Currently, we only offer standard shipping. We’re working on adding express options soon!
🎁 13. Do you offer gift wrapping?
At this time, we do not offer gift wrapping services.
🧾 14. Will I receive an invoice with my order?
Yes, a digital invoice is emailed to you upon confirmation.
🛒 15. Do you offer bulk or wholesale orders?
Yes, please contact us for wholesale pricing and collaborations.
🖐️ 16. My product arrived damaged. What should I do?
Email us with your order number and photos of the damage within 5 days of delivery.
📷 17. Are colors exactly as shown in photos?
We aim for accuracy, but slight color variations may occur due to screen settings or lighting.
🌍 18. Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping fees and times vary.
🖼️ 19. What materials are your wall arts made of?
We use high-quality canvas, paper, or wood depending on the design. Materials are listed on each product page.
📞 20. How can I contact customer support?
Email us at wallasmark@hotmail.com or call us at +1 352-724-6102.
Company: WALLAS SILVA LLC
Address: 13165 BROOKSIDE MOSS DR, RIVERVIEW, FL 33579
Email: wallasmark@hotmail.com
Phone: +1 352-724-6102